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‎12-15-2018 04:54 AM

HP Recommended
Product: HP USB 3.0 Port Replicator 3005pr
Operating System: Microsoft Windows 10 (64-bit)

I have recently purchased a HP 3005pr USB 3.0 Port Replicator to connect to my HP Pavilion laptop. Everything works fine apart from a conflict with Adobe Photoshop CC. When I hover over the tool bar, all the tools are given the same description (usually the first tool I’ve selected). If I disconnect everything from the replicator and connect directly to the laptop it works ok. I’ve installed the latest driver which made no difference.

4 REPLIES 4

‎12-15-2018 05:41 AM

HP Recommended

Welcome to the HP Support Community @Herbxxx

 

To better assist you, the members will need the exact model number or product number of your laptop/desktop or printer???

 

HP Notebook PCs - How Do I Find My Model Number or Product Number?

 

 https://support.hp.com/us-en/document/c03754824

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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‎12-15-2018 08:35 AM

HP Recommended

Thanks REO51ST,

The laptop is an HP Pavilion x360 convertible 14-ba0xx

The port replicator model number is 681280-001

My o/s is Windows 10 64bit Version 1803

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‎12-15-2018 09:38 AM

HP Recommended

@Herbxxx

 

There are (398) search results for " Pavilion x360 convertible 14-ba0xx"

 

What is the product number???

 

REO

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‎12-15-2018 10:11 AM - last edited on ‎12-15-2018 11:04 AM by Retired

HP Recommended

My apologies, had trouble locating them

The Product ID is– 1RL19EA#ABU

And the Serial Number is- [removed per Rules Of Participation]

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