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‎05-21-2017 12:27 PM - edited ‎05-21-2017 12:27 PM

HP Recommended
Product: HP Elitebook x360
Operating System: Microsoft Windows 10 (64-bit)

Thank for your help.  I purchased the Elitebook x360 and the recommended mobile batter charger (N9F71AA#ABA) when i use the power bank all works fine then after 5 to 10 seconds the power bank lights all flash on and off and the HP laptop stops charging.  Really like some help or I'll have to send it back.  Thanks sooooo much. 

 

Ron

2 people had the same question
3 REPLIES 3

‎05-21-2017 03:27 PM

HP Recommended

Do you have another AC adapter that you could try.

It may be that AC adapter that could be the culprit here.

I'm an HP Employee.The opinions expressed here are my personal opinions, not of HP.
Click on Thumbs up if my post helped you.Make it easier for other people to find solutions, by marking an answer “Accept as Solution” if it solves your problem.

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‎10-06-2017 02:48 PM

HP Recommended

Hello, I have exact the same problem. I already received a new power bank and the problem is the same.

-> HP Power bank (N9F71AA)  + elitebook X360.

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‎10-19-2017 04:57 PM

HP Recommended

This is a bug with every single one of these I have purchased going back to May 2017.

 

HP *really* needs to fix this problem.

 

 

Here is the solution:

http://n8tiv.blogspot.com/2017/05/hp-notebook-power-bank-bug-and-fix.html

 

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