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‎04-26-2020 06:39 AM

HP Recommended
Product: Spectrex360
Operating System: Microsoft Windows 10 (64-bit)

I asked this question back in September and you said I'd get something in email asking for more specific details. I know this is later but If I did get it  I must have missed it. But when  I purchased it I paid quite a bit  more to get this premier upgrade. After paying off in 2 years I was supposed to have an option to upgrade to a newer laptop if I wanted. The only thing I received after the 2 years was an email telling me the laptop was paid off. I've called HP and in one day I was transferred and given at least 5 different numbers to call. Part of them didn't work. I tried emailing the people from when I received the original purchase order to no avail. It should not have been so hard. 

2 REPLIES 2

‎04-26-2020 08:04 AM

HP Recommended

@martic329 

 

  • I have asked that someone take a look.
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Dragon-Fur

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‎04-26-2020 09:50 AM

HP Recommended

Hi @martic329

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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