HP ProBook 430 G6 Wi-Fi issue for multiple systems

[Sarath_1986]

We are experiencing persistent Wi-Fi disconnection issues across multiple HP ProBook 430 G6 laptops in our organization. The problem occurs randomly during regular usage, causing interruptions in connectivity and productivity and Wi-Fi won't getting connected until restarts the laptop.

Troubleshooting Steps Already Taken:

• Updated Wi-Fi and network drivers to the latest available versions
• Disabled power-saving settings for the network adapter
• Performed Windows network reset
• Verified router stability and switched between 2.4GHz and 5GHz bands

Despite these efforts, the issue continues to affect multiple units. BIOS updates are not available for these devices, and warranty coverage has expired. However, given the scale and consistency of the problem, we suspect a potential hardware-related flaw—possibly linked to the Realtek Wi-Fi card commonly used in this model.

We would appreciate guidance from HP on:

• Any known issues or recalls related to this model
• Recommended permanent fixes or hardware replacements
• Whether escalation is possible for out-of-warranty devices affected by systemic issues

Thank you in advance for your support.

[Vjx]

Hello Sarath_1986 ,

Thank you for reaching out. Regarding your query - HP ProBook 430 G6 Wi-Fi disconnection issue for multiple systems that you’re experiencing.

Kindly review the instructions as below :

-were there any recent hardware or software changes made to the device

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/us-en/drivers/hp-probook-430-g6-notebook-pc/23200806

https://support.hp.com/us-en/help/computer/internet-network-issues

https://support.hp.com/hr-en/document/ish_1997137-1439082-16

Perform a Clean Network Adapter Reinstallation

• Open Device Manager.
• Right-click on your Intel(R) WiFi 6E AX211 adapter and select Uninstall device.
• When prompted, check the box to Delete the driver software for this device, then click Uninstall.
• Restart your computer. Windows will automatically reinstall the adapter. If it doesn’t, you may need to manually install it from Intel’s website.

Set Static IP for WiFi

• Go to Settings > Network & Internet > Wi-Fi > Hardware properties.
• Click Edit under IP settings and set to Manual.
• Set IPv4 to On and enter a static IP, subnet mask, and gateway based on your network settings. For example:
  • IP Address: 192.168.1.x (replace x with a unique number)
  • Subnet mask: 255.255.255.0
  • Gateway: 192.168.1.1 (typical for most routers)

Disable TCP/IP Autotuning

• Open Command Prompt as an administrator.
• Run the following command:

netsh interface tcp set global autotuninglevel=disabled
 

• Restart your computer and check if this improves stability.

Disable Background Apps and Services Affecting WiFi

• Go to Settings > Privacy > Background apps.
• Turn off any unnecessary apps running in the background.
• Additionally, in Task Manager, disable unnecessary startup programs, which may be using your network intermittently.

Router Quality of Service (QoS)

• Log into your router’s settings and check for a QoS (Quality of Service) setting.
• Enable QoS to prioritize specific devices or types of traffic, which might help improve your WiFi’s performance and reduce interference.

Adjust System Power Settings

• Go to Control Panel > Power Options.
• Select High performance or create a custom power plan.
• Under Change plan settings > Change advanced power settings, expand Wireless Adapter Settings and set Power Saving Mode to Maximum Performance.

Perform System File Check

• Open Command Prompt as an administrator.
• Run the following commands one by one to check for corrupted system files and restore integrity:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

This will help us narrow down the cause and suggest the best fix