• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-20-2024 04:57 PM - edited ‎06-20-2024 04:58 PM

HP Recommended
Product: HP ProBook 440 14 inch G10 Notebook PC

I have several units of the HP ProBook 440 14 inch G10 Notebook PC model that are experiencing recurring charging and power-on issues. Some users report that the battery does not charge properly and sometimes the laptop does not turn on. We have tested with different AC adapters and docking stations (Docking Station G5 USB-C type), but the problem persists. In some cases, disconnecting and reconnecting the battery temporarily resolves the issue, and HP Support Assistant indicates that the battery needs calibration after disconnecting the battery, which I could think is normal.

 

However we do sometimes get the message to replace the battery even with computers that are pretty new to users or in the case of a computer I troubleshooted today is only 6 months new to the user, we want to avoid having to open the machines constantly to fix this problem.

 

This issue has affected more than 10 units, all of the same model. I have not found specific information about this problem in HP’s documentation. Is there a permanent solution to these charging and power-on issues in the HP ProBook 440 G10? Are there any firmware updates, software updates, or specific recommendations from HP to resolve this issue definitively?

Note: If along the responses some of you, need additional information please feel free to ask. Ill do the best to provide the needed information without compromising company information.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.