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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Hi,
That result could mean one or more of a few things that could be the cause.
The power adapter has failed - does the power LED light up when plugged in?
the connector header on the laptop where the power adapter plugs into has failed - inspect the header with a flashlight to see if the pin(s) are/or is broken.
the power management circuit chip on the laptop's system boardhas failed - with a working power adapter plugged in, the laptop does not power on and/or the battery does not charge.
The battery connector for the new battery is not completely seated/connected - visually inspect it and reconnect it.
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