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‎10-18-2022 10:12 PM

HP Recommended
Operating System: Microsoft Windows 11

Product: HP ProBook 450 G8

Operating System: Microsoft Windows 11 Pro version: 22H2

Hello, 

 

I have an issue with my new ProBook 450 G8. I've installed new BIOS update and after that my webcam stopped working.

It's listed in device manager as 'PC Camera' ->USB Video Device
. I've tried all drivers, each and every advice I could find, but couldn't resolve the issue.

In device manager hardware ids: USB\VID_1BCF&PID_0B13&REV_0100&MI_00

Manufacture: Microsoft

. Please help, I need it for work, can't believe that a new laptop has such a failure

 Thanks in advance.

Category:
1 person had the same question
1 REPLY 1

‎10-19-2022 01:52 AM

HP Recommended

Hello Kewang637.

I have a probook 650 g8 and had intermittent failures with the camera from the very beginning (NO BIOS update). What worked for me was uninstalling driver, RESTART to BIOS options where I disabled the camera, RESTART to BIOS to reenable camera and installing latest driver. Have you tried this? I don't know if it will work for you since my problem was NOT because of BIOS update......

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