Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎10-18-2022 10:12 PM

HP Recommended
Operating System: Microsoft Windows 11

Product: HP ProBook 450 G8

Operating System: Microsoft Windows 11 Pro version: 22H2

Hello, 

 

I have an issue with my new ProBook 450 G8. I've installed new BIOS update and after that my webcam stopped working.

It's listed in device manager as 'PC Camera' ->USB Video Device
. I've tried all drivers, each and every advice I could find, but couldn't resolve the issue.

In device manager hardware ids: USB\VID_1BCF&PID_0B13&REV_0100&MI_00

Manufacture: Microsoft

. Please help, I need it for work, can't believe that a new laptop has such a failure

 Thanks in advance.

Category:
1 person had the same question
1 REPLY 1

‎10-19-2022 01:52 AM

HP Recommended

Hello Kewang637.

I have a probook 650 g8 and had intermittent failures with the camera from the very beginning (NO BIOS update). What worked for me was uninstalling driver, RESTART to BIOS options where I disabled the camera, RESTART to BIOS to reenable camera and installing latest driver. Have you tried this? I don't know if it will work for you since my problem was NOT because of BIOS update......

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.