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‎01-03-2018 01:23 AM

HP Recommended
Product: HP ProBook 650 G3 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Good day HP Team,

 

I am currently having a problem on this brand new purchased pro book.

 

The serial port does not work, it does not appear on my device manager and therefore i cannot select it to do my required programming task at work.

 

I have called HP support and they could not repaired and if i do not have my Serial port operational i cannot perform my required work.

 

I need to resolve this ASAP.

 

Thank you

Edson Almeida

1 person had the same question
5 REPLIES 5

‎01-03-2018 01:37 AM

HP Recommended

Hi,

 

Have you tried installing this driver for your system:

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-650-g3-notebook-pc/11623696/sw...

 

Hope it helps,

David

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‎01-03-2018 01:54 AM

HP Recommended

Hi David,

 

Yes i have done that and the remote tech had access to my PC and have attempted that as well and still it does not appear on the device manager.

 

Thank you i hope i can find a solution ASAP and i do not wanna use a USB to Serial as i have purchased this notebook to avoid that.

 

Regards

Edson

 

My Device Manager, no COM Ports availableMy Device Manager, no COM Ports available

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‎01-12-2018 05:40 AM

HP Recommended

Hi

We have 3 HP PB 650 G3, they all have the same issue, I have tried to update Bios, check that the port is enabled in bios, installed the mention driver. Still no serial port any ware. Not even a missing driver. HP Support has been over it, therefor one of them is been collected for repair.

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‎01-17-2018 04:20 AM

HP Recommended

The newly released bios update 01.14 Rev.A solves the problem so it has been a bios error. HP Support, Why don't you tell that???

 

https://support.hp.com/dk-da/drivers/selfservice/swdetails/hp-probook-650-g3-notebook-pc/11623696/sw...

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‎01-19-2018 12:59 AM

HP Recommended

Hi All,

 

I have installed the BIOS update 1.14 and now my serial port has appeared on the device manager however i havent tested yet.

 

But it does show on my device manager now.

 

Regards

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