• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-30-2022 03:20 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I was given an HP Probook 430 G5 laptop from work. I'm trying to connect this with my Dell P2224HE with a USB-C cable (came with the monitor). The monitor supports 65W PD and display. But it seems that when I connect it to the laptop, it says no signal from the device on the monitor. But if I connect the laptop charger and the USB-C cable together, the display works, and the laptop charges (not via USB-C). The monitor works with my personal laptop (only video, personal laptop does not support USB-C charging. But the display works even without connecting charger for it).

 

If I connect any other USB-C cable with power adapter, a notification comes on saying "For full performance connect a higher capacity adapter". Also, the laptop works with the lenovo docking station at work, both display and PD over USB-C.

 

BIOS Version: HP Q85 Ver. 1.19.00, 7/01/2022

Monitor: Dell P2422HE USB-C Hub with 65w PD. PD is turned on from monitor menu.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.