HP SPECTRE X360 13-AE013DX won't turn on or charge

[Meldoy23]

Hello.

I purchased the $1500 HP SPECTRE X360 13-AE013DX in April 2018 for college. It is less than four years later, and the laptop will not turn on or charge. The power light flashes for a second, then immediately goes off. When I plug a charger into the USB C ports, the charging light illuminates. When I go to hold the power button down for 15 seconds to reset, the charging light goes off at about 10 seconds in. I opened up the laptop and disconnected the battery, repeated the aforementioned process, and still nothing.

This is terribly frustrating, as I rarely use this HP laptop because of overheating/fans running constantly. I have very important files on this laptop that has become a $1500 useless paperweight. How has there not been a recall or some sort of additional support? Has anyone had this particular problem, and had it resolved?

[Raj_05]

Hi @Meldoy23,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

If your HP Spectre X360 13-AE013DX won't turn on or charge, there are several things you can try to troubleshoot the problem.

• Check the power source: Make sure that the power outlet or surge protector you are using is working properly. You can test this by plugging in another device and seeing if it powers on.
• Check the charger and cable: Make sure that the charger and cable are properly plugged into the laptop and the power source. Check for any visible damage to the cable or charger.
• Reset the laptop: Sometimes, the laptop can get stuck in a power-saving mode or hibernation. You can reset the laptop by holding down the power button for 15 seconds, then releasing it and trying to turn it on again.
• Try a different charger and cable: If the charger and cable are damaged, they may not be providing enough power to the laptop. Try using a different charger and cable to see if this solves the problem.
• Remove the battery: If your laptop has a removable battery, try removing it and then reinserting it. This can sometimes help to reset the laptop and allow it to turn on.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[Meldoy23]

Hello,

I've tried all of these before I posted. I tried them all again over the past three days. The charging light is on, but the power light comes on an off without ever booting up the computer. Is there a recall for this computer? What is my next option?

[Raj_05]

Hi @Meldoy23,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support