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HP Recommended

Hi, I have a HP 14-fq00250d laptop, I want to reset the pc, but I don´t have the HP SSD EX900 M.2 1TB driver, can you help me?

3 REPLIES 3
HP Recommended

Hi:

 

Your notebook should not need any storage controller drivers to reinstall Windows.

 

You can use the HP cloud recovery tool which will create a bootable recovery drive that will reinstall Windows, the drivers and the software that originally came with your PC.

 

Here is an info link for how to use the utility...You will need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

If you have to use the recovery tool on another PC, you will need to enter your PC's full product number in the tool's search window, which is 1F4S5UA#ABA

HP Recommended

Hi Paul, thank you very much for you help,  I followed the indicated steps to recover the image of my HP laptop but when I want to do it, it shows me a message that I don´t have a disk:

 

MARCO166_0-1689605600713.png

 

The disk is not recognized, for that reason I am looking for the memory driver:

 

MARCO166_1-1689605741258.png

 

 

 

HP Recommended

You're very welcome.

 

Unfortunately, I won't be able to help you because Windows contains the storage controller driver for AMD platforms.

 

You will not find a standalone AMD NVMe storage controller driver.

 

Make sure that the HP NVMe drive is properly/firmly inserted in the SSD slot.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.