• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP SSD s700 2.5" 500 GB
Microsoft Windows 10 (64-bit)

Hi:
My new SSD,which i bought from US few weeks back went dead when i tested in my HP Pavilion Dv6 1390ev laptop.After install windows 10 , suddenly laptop freezes and screen stuck,so i just switch off the power button for hard reboot (no other options available) after that SSD went dead not showing (wont be detected) either in bios or windows.I didn't even use it a day. I am now in Qatar and not going back to US soon.
How do I claim the warranty in Qatar either a free repair or replacement ? Please advise

HP SSD s700 2.5" 500 GB
2DP99AA #ABC
HBSA39320104060

TIA,
George

1 REPLY 1
HP Recommended

@Geo_Sanoj 


Sorry, but this is just self-help Community staffed mostly by volunteers and we are not authorized to deal with warranty service or equipment replacement issues.  For these issues, you will need to contact HP Customer Support directly.

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

 

Good Luck



I am a volunteer and I do not work for, nor represent, HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.