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‎11-26-2022 10:03 AM - last edited on ‎11-26-2022 01:08 PM by Retired

HP Recommended

S/N: [Personal Information Removed]

https://support.hp.com/ca-en/checkwarranty says "We are unable to determine your warranty status for the product and serial number provided.".

Then I tried https://support.hp.com/ca-en/unknownwarranty with same S/N and P/N: 2DP97AA with no luck: "HP was unable to find a match based on the information provided".

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1 person had the same question
2 REPLIES 2

‎11-26-2022 01:21 PM

HP Recommended

@ib9 

 

Is it inside (pre-installed) a machine ? You have to use machine to claim warranty.

 

Regards.

BH
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‎11-26-2022 01:26 PM

HP Recommended

It is not inside a machine and I don't see what that has to do with the warranty status check links I posted. Am I not supposed to use those links?

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