HP Self Support Website not working | HP Customer Support - Software and Driver Downloads

[whiskysong]

The software and driver downloads page on the HP self support website never finishes "compiling" my results - it never gets to the point where it can tell me what updates are available to download and install.

https://support.hp.com/gb-en/drivers/selfservice

Question: Does this website check for the same updates as the bundled HP Support Assistant app?

I go to this link and successfully select my registered product (Spectre x360). The next screen then displays this message while checking for updates.

After waiting for considerably longer than 3 minutes - and trying in both Firefox and Chrome - the page never resolves.

I see people have historically had issues with the website. Does anyone have any sucess with this page?

[iomare · Accepted solution]

Hi,

Try going directly to the software and driver page for that series:

https://support.hp.com/us-en/drivers/selfservice/hp-spectre-13-ap0000-x360-convertible-pc/23238155

It should have the same updated drivers as HP support assistant and also older drivers. Naturally the page is for the whole series of which yours is a model. So only install the needed drivers for your product.

Hope it helps,

David

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[whiskysong]

Thanks. It's good to know of that page if I know what I'm looking for, although it's hard to see which drivers need updating.

The reason I was looking on there was to update my BIOS in an attempt to fix the noisy fan that seems to plague Spectres. I have now installed the latest BIOS from that page. The worrying things is that the bundled HP Support Assistant app didn't suggest that a BIOS update was available, so I have no idea if I've updated or downgraded my BIOS.

I'm marking your answer as a solution though, as it does solve my immediate problem.