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‎07-14-2023 04:15 PM

HP Recommended
Product: Envy 17
Operating System: Microsoft Windows 10 (64-bit)

I had to reinstall my OS. After I did, every time I touch the SimplePass reader, it flashes orange and takes me to the "getting started" box to set up my fingerprints. So it is working since I get an orange light. I press the Get Started button and it takes me to the screen to record my fingerprints but on that screen there is no light and it fails to read anything.

3 REPLIES 3

‎07-14-2023 04:35 PM

HP Recommended

Hi:

 

The only suggestion I can offer would be to update the HP SimplePass software to the latest version for W10:

 

HP SimplePass Identity Protection Software

 

8.01.92

 

https://ftp.hp.com/pub/softpaq/sp86501-87000/sp86959.exe 

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‎07-14-2023 06:03 PM

HP Recommended

Hey Paul, 

Thanks for the reply. Actually, I already had the latest driver and software, which was not working. 

I just discovered the solution, which was just the opposite. I had to revert to the original software, which uses a driver for win 8 and works on 10. So all is well.

Thanks again for the reply.

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‎07-14-2023 06:19 PM

HP Recommended

You're very welcome. 

 

That's great news you were able to get the software to work using the older version. 

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