HP SimpleSave sd320a usb hard drive won't launch

[waaayupnorth]

My SimpleSave sd320a worked fine up until yesterday, then it kept going off and on.  Today it won't launch at all. I tried a different connecting cord, tried it on my Lenovo notebook running Windows 7, and also on HP desktop running Windows 10.  It used to work fine on either.  Now it does not show up at all - instead there's just an icon HP launch, which does nothing, and I keep getting a request to 'format the disk'.  The drive lights up when plugged in, and I can feel it whirring, but neither computer recognizes that it's plugged in.  I've tried everything I can think of. Suggestions?

[MKazi]

@waaayupnorth

Thanks for reaching out to us on HP Support Forums. I came across your post and would like to assist.

I understand that your HP SimpleSave sd320a Portable Hard Drive does not get detected by the computer. You have tried connecting it to different computers and the issue persists. 

I did some research and came across the user guide for the HP SimpleSave sd320a Portable Hard Drive. 

This user guide also gives information on what can be done if the drive is not recognized by the computer. 

This user manual explains how to use the HP SimpleSave Backup Software.

Hope this helps. Keep me posted. Good luck! 🙂

[waaayupnorth]

Thank you for your input.  I have already found and read the user guide, and have already checked all the preliminary steps.  This problem is not covered.  When I googled for this problem, multiple posts by others came up describing exactly the same problem.  It seems to me if this is a common or recurring glitch, there must be a solution or explanation out there somewhere. I believe the data on the drive is intact, but for some reason the drive no longer communicates with the computer.  One message that come up is 'the parameter is incorrect'. Another message said 'data error (cyclic redundancy check)'  Something has occurred that interferes with the computer interacting with the drive.

[Riddle_Decipher · Accepted solution]

@waaayupnorth

It looks like you were interacting with @MKazi, but he is out for the day & I'll be glad to help you out, 

I'm the Riddle_Decipher & I'm at your service. 

I reviewed your concern and the entire conversation, did some research and here's what I recommend:

Contact HP to have the device either repaired or replaced as this seems to be a hardware malfunction with the device,

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[waaayupnorth]

Thank you for taking time to respond to my post.  The unit is long out of warranty, but I need the files that are on it.  A personal friend also suggested having the drive itself repaired.  I will try a few more things that might work to unlock the files, but if they don't do the trick I will probably have to resort to hardware repair.  I can't believe with so many people experiencing the same problem that there isn' t a solution or at least a clear diagnosis/explanation out there somewhere.

[Riddle_Decipher]

@waaayupnorth

Thank you for responding,

It's great to have you back 😉

I wish there was a solution that I could provide, however, there's limited support available for external drives,

And once, its been confirmed to be a hardware malfunction, there's very little that can be done to recover the files.

I personally suggest you to take the drive to a local store and have a technician attempt to backup or recover the files from the drive and then attempt to repair or replace it.

That said, I'm afraid I am at the end of the line unless you have any other issues or queries that require my attention.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Have a great day!

[jwm61]

The research I've seen on this matter is that Windows 10 does not support the HP simple save products.  So the question is...

How do I get the data in my HP Simple Save transferred to another product or into my PC?

[rick-s]

@jwm61

Hello,
Thank you for posting in this thread. Unfortunately, based on when the last response was made, I have closed this thread to help keep comments current and up to date. I recommend starting a new thread for your issue by clicking here: https://h30434.www3.hp.com/t5/forums/postpage

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