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‎04-06-2016 04:21 PM - edited ‎04-06-2016 04:50 PM

HP Recommended
Product: HP Envy Touchsmart
Operating System: Microsoft Windows 10 (64-bit)

what mean that ?

 

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offers a wide ranw of Smart A(Adapter for your convenience, replacement and travel need× Find these accessories and more at select retai[ers. The Smart AC Adapter connected will power your computer, but potentially at a reduced performance leveL Your computer is designed to vary performance as needed when a smaller capa city Smart AC Adapter is connected. Resource intensive tasks may cause your system not to perform at its highest[evel with a smaller capacity Smart A(Adapter. Please connect a higher capacity Smart AC Adapter for full performance. Thank You for choosing an HP product!

Ako
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Accepted Solutions

‎04-07-2016 05:36 PM - edited ‎04-07-2016 06:08 PM

HP Recommended

.


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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‎04-07-2016 05:32 PM

HP Recommended

Hello @ako89kurdish,

 

Welcome back to the HP Forums!

 

I understand that your HP Envy TouchSmart 17-j017cl is displaying a HP Smart Adapter Alert message. This error could be displayed for a few different reasons: the adapter isn't receiving enough wattage (rated at 65W, needs at least 60W), computer needs a BIOS update, etc. Your computer will not be harmed with that error messages it is just trying to explain that it may not perform as well under intensive circumstances.

 

Take a look at this AC Adapter document for more details:

HP Notebook PCs - Using and Testing the AC Power Adapter

 

You can also manage the power options on your notebook.

HP Notebook PCs - Managing Power Options (Windows 10)

 

Be sure to post back with the results!


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎04-07-2016 05:36 PM - edited ‎04-07-2016 06:08 PM

HP Recommended

.


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
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‎04-07-2016 07:09 PM

HP Recommended

thank you for helping..

Ako
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