HP Smart Adapter

[Kenny25]

Hello. I recently have been receiving this message about my power adapter every time i restart my laptop and it recommends connecting a higher capacity Smart AC Adapter. I've used this same charging cord for 3 or 4 years(Ever since i got my laptop). Should I do what the message says or ignore it?

[Riddle_Decipher · Accepted solution]

@Kenny25 Here's all you need to know and do, to resolve the issue:

check the C:\Program Files (x86)\HP\HP System Event. 

Simply rename USBCMSG.exe to USBCMSG.exe.old and it should resolve the issue.

A good tip: you can find the file by opening Task Manager after the popup (and while its still open), right-clicking on the HP System Information program and then selecting Open File Location, it should work.

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.