HP Smart Friend Failure

[Gene1820]

I need help on getting my PC functioning after Smart Friend Service left my PC unable to use. I have spent 12 hours with smart friend support to get my pc to work.  I need a supervisor or a contact to get this resolved My initial problem was a non functioning keyboard but mouse works fine 

. I have tried 3 separate mouse and keyboard combinTions.  Mouse works fine none of the keyboards work.  Factory reset has failed to correct the problem.  Now Support wants me to find a laptop to use to download a new system file.  I'm 75 not in the best of healt and struggle with what is going on.  How do I get this resolved at a higher level. I subscribed to Smart Friend service and now I have no PC access. Please advise my next move.  Twelvehours of my time in the past few days has me stressed nd disappointed.  I am a long time customer of HP and am beyond disappointed in the service I have gotten in this matter. I am super dependent on my PC to stay connected to the outside world for daily life issues now I m lost.  Thanks for any advice on this issue.

[Nal_NR]

Hi @Gene1820 ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

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