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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Smart request for hard drive access

Create an account on the HP Community to personalize your profile and ask a question
07-18-2023 03:32 PM
I'm just trying to understand about the HP Smart pop up I am getting requesting permission to make changes to my hard drive. I want to make sure this is legitimate before I allow it. I'm leery of scammers trying to plant a virus. So, please tell me why HP Smart is asking to access my hard drive. Does HP send such requests? What is the purpose? Is it safe for me to allow it? Thank you.
07-18-2023 03:45 PM
Welcome to the HP Community --
HP Smart is installed by the Windows / Microsoft Store.
Once installed, updates to the app generally come through the store.
Yes, your onboard security might catch the potential update and ask you to confirm.
You can also / instead open the Microsoft Store
Click on the Libraries icon (left column, bottom)
Check to Updates / Get Updates / or list and then Update
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"