HP Spectre 13-v001na not charging

[Jonny7]

My HP Spectre 13-v001na was working fine then suddenly would not accept any charge in any of the ports. 

The orange charge light does not come on.

I tried flipping the type c cable and wiggling it. Nothing at all. 

When inserting a usb drive it does not register at all. 

My battery is now completely drained so I cannot perform any boot up or bios tasks.  Just before I managed to run a USB diagnostic. The results are attached.

Please can someone suggested a viable option for repair, my laptop is dead! 

Thanks, Jon

[sandytechy20]

@Jonny7

Welcome to HP support community.

This seems to be a USB error.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.