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AllwaysPortable Student
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HP Spectre 13 x360 charging issue and touchpad defect

HP Spectre x360 - 13-ae003na
Microsoft Windows 10 (64-bit)

Hi.

I purchased a top of the range HP Spectre x360 (i7, 16GB RAM, 1TB SSD, product HP Spectre x360 13-ae003na) in Nov 2017.

Coming from a Macbook Pro I have been quite disappointed since, due to two issues:

1) laptop doesn't charge sometimes when wire plugged in. The first time that happened was in Dec 2017. Then in Jan 2018. Then in summer 2018. And then today. I have taken some videos of the issue. Had called technical support the first couple of times it occurred and after much troubleshooting they asked for me to send it to them. Ironically I had not used anything but the official charger... But back then the thing that got it working again was to use my friends powerbank. Thankfully this time round my data is backed up. First couple of times I was quite disappointed to learn that if I had sent it to HP there was no way I could come with the laptop to retrieve my data by getting the ssd from the technician. Another difference compared to apple where could go into their store with the laptop. As a DJ, I dread to think if this issue popped up whilst I was performing. That has been in the back of my mind ever since owning this laptop. The charger I am trying charges other USB type C devices fine - tried it on my iPad Pro 11inch (see video) and my phone (Huawei P30 Pro)

2) touch pad build quality: from day 1 the touch pad has been something I've never been happy with. It has some extra 'flexibility' along the bottom edge, particularly the bottom left corner, and makes a sound.

 

I paid extra for the top level premium service care package... Lets see how this compares to my good experiences from apple.

 

See videos of both issues:

Touchpad and charging issue (last year):

https://youtu.be/pUES77V40u0

Touchpad issue (last year):

https://youtu.be/fdLqWegwjGo

Charging issue (today):

https://youtu.be/Q02zn9Ggsyw

Touchpad issue (today):

https://youtu.be/Eu2YYLkBt6E

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HP Spectre 13 x360 charging issue and touchpad defect

@AllwaysPortable

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Community.

ECHO_LAKE
I am an HP Employee

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