HP Spectre 360 15" battery swelled up so much it pushed the bottom plate off

[tyfs]

The battery is dangerously swollen, battery life noticeably dropped, it's messing up the touch pad and mouse keys, and even pushed the bottom plate off. 

Problem is, I can hardly find any replacements and the ones I do find won't ship to Hawaii.

Anybody have any suggestions? HP support doesn't exist. Thank you

[Dragon-Fur]

@tyfs 

Edits - Update / Correct Content

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Well, you may as well remove the battery - it will fail and it has already done enough damage.

Most computers of this type will run without the battery installed - the only problem is that you really don't want to lose AC power or the computer will crash / stop immediately.  Sort of like having a Desktop, I guess.

Hopefully, once the battery is out of there, the other components will be OK and the case will close up better.

Don't force anything...

Keep your backups current.

Useless patter:

Not sure how to get around the shipping rules - some things that we can get on the Mainland apparently cannot get on a plane and ship to your location.  Tech is making its way to the Islands somehow or no one could buy a computer...

If you can get someone (a merchant, mainland friend, colleague) help you purchase and legally ship the part,

Here is the information you need:

Maintenance and Service Guide

Part number and replacement procedure - page 38

Description                                                                                                      Spare part number

Battery (6 cell, 72 WHr, 3.16 AHr, Li-ion; includes cable)                            L68299-005

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Things that are the Battery

"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

HP Commercial and Consumer Notebook PCs - Swelling or Deformation of Notebook Battery

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Warranty Check – Contact HP

If the battery is failing (or has failed) and the computer is within the Warranty Period, contact HP Technical Support.

 “Everywhere” Contact Information - HP Technical Support

Open >  HP World-Wide Support

 Select your region and follow the prompts

Where to Find Additional Information about your device

Check your computer’s Website Support for important advisories and bulletins

Category "Bulletins and Advisories" (wording may vary)

Warranty Check

• Warranty Check – Single or Multiple Devices

NOTE: The online database results do not impact the actual contract.

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Replacement and Purchase Options

HP Document:  HP Notebook PCs - Purchasing a Replacement Battery

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 Convertible Laptop PC 15t-eb100 CTO 

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Question Resolved / Answered, Click "Accept as Solution" .

[tyfs]

Thanks for the quick response!

In my case the battery is YB06XL and HP part number: 928427-271

I believe I can have it shipped to family on the mainland and pray that they're allowed to send it here somehow.

oh and it appears everything has fallen back into place now that the battery is out, so at least there's that.

[Dragon-Fur]

@tyfs 

You are welcome.

Not sure - check with the Post Office ... if battery cannot be sent via Air,  maybe they'd let it come over on a ship in a cargo container from the West Coast.

Yeah, I know... Might as well buy new computer or get on a plane and come get the battery yourself (you know, if we could travel anywhere right now).

Good Luck.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not a business group of HP..

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution" .

[tyfs]

Thanks again for trying to help!