HP Spectre 360 black screen, blinking caps lock

[Jlindquist21]

I have had my hp Spectre for about 3 years and the screen just went black today. The laptop will turn on and is fully charged but the screen remains black. The light on the caps lock button blinks when it is on. Through looking on line it appears that something has happened with the motherboard burning out. I am sure this is probably what happened because I thought it smelled a little smokey for some reason which really scared me. I’ve tried all the different troubleshooting things which makes me think this is the problem. Any help would be greatly appreciated as I am a poor college student trying to do all of my classes online during this time of quarantining. 

[The_Fossette]

@Jlindquist21,

I reviewed your post and I understand that the computer is not booting to Windows and the caps lock light is blinking.

I recommend you contact support and they will be able to help you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!