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HP Spectre 360 wouldn't work properly with Anker PowerExpand 8-in-1USB-C PD Media Hub

HP Recommended
HP Spectre 360 convertible
Microsoft Windows 10 (64-bit)

I bought an Anker hub ( https://www.anker.com/es/products/variant/powerexpand-8in1-usbc-pd-media-hub/A83800A1 ) to use with my laptop:

Product: HP Spectre x360 Convertible. 

Model: 13-aw0080ca

Product ID: 7YZ56UA#ABL

 

All the ports work fine but I need to plug and unplug the hub from my computer sometimes up to 3 times (booth or back from sleep) before it will display on my 2 monitors plugged in the HDMI ports of the Anker hub. Sometimes (not always), the laptop won't even booth if hub is plugged to the laptop when I try to booth.

 

Is there something to do?

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Message 2 of 2
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HP Recommended

You have me at a disadvantage.

 

Like many new members, you have only provided a generic description of your notebook.

 

You have arrived at a parts store and you say I have a Audi and I need some parts. 

 

The person behind the counter might give you a rather strange look.

 

Providing a HP product number (SKU) helps in a big way to let us know what the hardware configuration  of your notebook is.



I am not an HP Employee.
Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue.
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For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
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