HP Spectre 700 mouse - recharging issue has got worse and won't wok with just the usb cable

[RLK1964]

I'm having a tough time trying to report a fault with my Spectre Mouse 700 and the HP dashboard warranty remaining figure does not match the actual product details. 

Is anyone else having issues with their mouse not charging and not working without cable plugged into USB?

First the mouse didn't report that it was fully charged - stuck at 70% but worked

Now the power suddenly dropped from 14% to 2% but plugging it into the laptop no longer works a

I did try recharging over night on a usb charger but mouse flashes red. With the cable in and bluetooth on I get a solid white light but USB port is on the wrong side so the cable is uncomfortable to use.

Would I be correct in thinking that with 4 months left on my warranty I should be able to exchange for a new one? 

[Irfan_06]

Hi @RLK1964,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the Mouse hardware and may need replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support