HP Spectre Battery Bulge

[KLatz]

I have an HP Spectre with the dreaded battery bulge - it started a year ago and i thought i bent the machine in my bag but upon inspection, this is the battery bulging both top and bottom.

The case does not close properly, the track pad is displaced, the unit no longer sits flat the units overheats and i get the smell of burning electronics.

I ran the battery recall checker and this unit does not qualify - which i find a little suspicious given the numerous reports here.  I am not using the system due to safety at this point - i dont want to burn down my house.  

What are the options here?  

It seems like there is a class action suit forming in CA but this isnt my style of resolving customer service issues - Has anyone else had luck here?  I am a loyal HP customer - I even bought a new Spectre as I deal with this issue.  

Its a wonderful, beautiful machine but i am now worried about safety.

[Dragon-Fur]

@KLatz 

The solution is to change out / replace the battery.

True - a bloated battery, when left in the computer, can distort the case and might even damage other components.

Open

HP Spectre x360 Convertible PC (model numbers 13-4000 through 4099 and 13-4100 through 4199) and HP ...

Part number and replacement procedure located on Page 29

Description                                                                                          Spare part number
Battery, 3-cell, 56-WHr, 4.96-AHr, Li-ion (includes cable)           789116-005

What else?

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

• Swollen battery might be hiding OR there might be evidence that the battery has inflated.  For example, notebook case is warped, touchpad stops working, “odd” bulging near the keyboard.

• If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced.  There are no other remedies, tests, or useful options.

From HP

>>> HP Support > Battery Swelling / Swollen – Start Here

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Back to self repair...

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HP Collection of “how-to” videos – Battery

Internal Batteries…

HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Category 

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery or Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

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Find / Check for parts at PartSurfer / HP Parts Store

Reference:  HP Notebook PCs - Ordering HP Certified Replacement Parts

PartSurfer might be able to tell you exactly which parts came with your device.

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

Parts marked as available for purchase might be available > CHECK:  HP Parts Store

OR

When HP does not provide the part for retail purchase,

Use your search engine to find a compatible part number replacement at your favorite online store.

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HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 13-4193dx (ENERGY STAR) 

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