HP Spectre Folio Leather Case Splitting Open!

[JessicaKen]

I have had my HP Spectre Folio 13in for two years now... Very disappointed that the case has spit completely on all sides, after gentle everyday use. Unfortunately, I was unable to send my computer away for two weeks to get the leather case repaired (I am a full-time student all days of the year) and I missed my warranty window. Now looking for other solutions.

I store my computer at home and transport it to and from school in a laptop sleeve that I store in the designated laptop compartment of my backpack. I take very good care of my devices and was surprised that the case split as it did - a design defect, I'm sure. After reading that many others are experiencing this same issue (even with lighter use than my own), I feel that this is a major problem with HP's design choice, and should be resolved by them whether or not I am still under warranty.

Has anyone been able to find a solution to this problem? All of the posts I've read have had no permanent solution -- aka just replacing the leather cover, only to have it split again a few months down the road. I want a permanent solution, as I really love the functionality of this device... and for what I paid, it should be holding up for more than two years. 

Signed, a very very disappointed HP customer looking for some help and some answers. 

[praveenbv]

Hi @JessicaKen,

Welcome to the HP Support Community.  

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

[JessicaKen]

I am unable to send you a message through HP support community -- all I see are options to "friend" or "ignore", but no option to send a message. I also do not see a blue envelope anywhere on my profile dashboard.

[praveenbv]

Friday, April 30, 2021

11:52 PM

Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any). 

You should be contacted within 4 business days (Excluding Holidays & Weekends). 

Response times may vary by region. 

Please send us a Private Message, if you aren't contacted within 4-5 business days.  

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

And Feel free to post your query for any other assistance as well.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

[JessicaKen]

Hello there,

I have waited over a week for a response and have still not received one. I am still unable to directly message you, as you have told me to do before, so I will need someone to directly message me in order to get a private conversation going.

If that is not possible, I am happy to solve the issue here in this public thread.

My laptop is splitting open and I still have not received any useful assistance regarding this issue. Please help me.