HP Spectre Folio Leather Splitting Badly

[fionangzl]

My HP Spectre Folio leather covering is splitting badly. It started out with small tears and I did not see the need to repair it then as it was barely noticeable. However, recently, it has been almost falling apart, even though it is used only sparingly. My warranty has expired a few months ago, and the customer support on Whatsapp told me to fix it elsewhere as nothing can be done by HP. However, it is difficult for external repair centers to replace the covering as it is tailor-made for the laptop. I offered to pay for the out-of-warranty service but this was also not possible. HP, is there something you can do? 

[Dilip_18]

@fionangzl

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Spectre Folio leather covering is falling apart. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for out of warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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