HP Spectre Laptop Battery Issue

[fonetonez]

Hi All,

I have a HP Spectre Laptop and battery shows 100%

But when i pull the AC adaptor out it goes off ?

Needs to be plugged in to work but battery can still show full and it instantly powers off

I run an extensive system test and battery shows (Primary - OK) 0

Any ideas what i can do as its not that old

[Huffer · Accepted solution]

We need the full model number and the entire output from the extensive battery test. Odds are when a battery does that, it needs replaced. But the full test will tell us the health of the individual cells in the battery and nail down the diagnosis.

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number#:~:text=For%20HP%20noteb....

[fonetonez]

HP Spectre x360 - 15-ch054na

Product Number3DL13EA

I done the battery test and all ok - Where else do i got for further tests on the battery ?

Thank you

UPDATE

I just opened up the laptop and the battery looks all bubbled out - Like its blown up inside so its very likely this needs changing

Best place online to buy a new one (Not fussed if original or not)

Thank you

[Huffer]

Yes if its swollen it must be replaced regardless of how it tests. 

Service Manual 

p. 31   6-cell, 84-WHr, 3.7-Ahr, Li-ion battery 928372-855

https://www.ebay.co.uk/itm/124434713178?epid=0&hash=item1cf8e30a5a:g:Ks8AAOSwjTFjWOMv&amdata=enc%3AA...

[fonetonez]

Thank you