HP Spectre Motherboard Burned

[LMarieC]

HP,

please tell me there is a resolution for this motherboard issue that won’t cost me an arm and a leg. Please tell me I did not spend over $1000 on a laptop that only lasted a year and a few months! Please!! 

I’ve owned my HP Spectre for a little over a year. Now all the sudden the mother board has burned. I’ve taken it to 4 different repair shops and they say they can’t fix the mother board issue and recommend I just buy a new laptop. I rely on this laptop for work which is why I saved up and spent over $1000 on a laptop. I don’t just have money lying around to go out and get a brand new laptop nor should I have to because this was an investment that HP knew there was widespread motherboard issues with yet kept on the market for someone like me to purchase and rely on. 

I spent $1000+ for this laptop to only last 1 year and a few months. Even worse, looking at the HP  chat boards online, it seems that this has been a common issue for several years and HP continues to sell the laptops with the problematic motherboards. I’d like to think that a company like HP cares about screwing their customers out of thousands of dollars. 

Please help!

[praveenbv]

Hi @LMarieC, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.