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‎03-14-2021 04:14 PM

HP Recommended

Thanks for the reply again, @Echo_Lake.

 

The boss isn't comfortable with remote access.

 

I found out, though, that there is one update which seems related to the issue but does not install, at all.

ntngrsx_0-1615759896530.png

After checking the box and clicking Download and Install, the update would disappear but would reappear again on after clicking Check for Updates. I noticed that this is a common issue across different HP notebooks. Are you able to point me to the necessary SoftPaq for this update? Cheers.

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