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‎06-21-2025 02:21 AM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-aa0000 (7M3L2AV)

So, I gave in my HP Laptop for repairs and I've got my laptop back now, I accidentally dropped it and so i broke the screen, the chasis was dented. I gave it to them and it took the repair centre 6 months to get it repaired, is this acceptable? Even after 6 months the laptop still has issues for example it makes a wierd fan noise and the screen flickers, I've tried contacting HP support but they just keep saying "Hi, we will be talking about this to management" blah blah blah.

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1 REPLY 1

‎06-22-2025 01:58 PM

HP Recommended

Hi @mathew_111 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Thank you for sharing this—and I’m genuinely sorry you’ve had to go through such a long and frustrating experience. A 6-month turnaround for a hardware repair

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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