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HP Recommended
HP Spectre x360 - 15-ch032ng
Microsoft Windows 11

Hello,

I am having trouble installing the latest drivers for my HP spectre. The latest drivers i can currently install according to the hp website are:
23.20.792.1280 Rev.A 347.3 MB Feb 13, 2018
However on the intel website there is a much newer version available for my Vega M RX GL graphics card. (30.0.13037.4001)
When i try to install it i get the error message 'Setup has detected an incompatible build. Setup will now exit'
I have installed all the latest drivers and BIOS updates. I also checked other forum pages and tried every solution but nothing seems to be working.

Can HP please make the latest drivers work with my laptop or does anyone have suggestions?



1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @LuukDro

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing driver-related issues on your system. Do not worry, we are here to fix it.

 

I would suggest you update all the drivers using the HP website. Here is a link that will help you: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588/mo... 

 

You could also update it using the HP Support Assistant application. Here is a link for that: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @LuukDro

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing driver-related issues on your system. Do not worry, we are here to fix it.

 

I would suggest you update all the drivers using the HP website. Here is a link that will help you: https://support.hp.com/in-en/drivers/selfservice/hp-spectre-15-ch000-x360-convertible-pc/16779588/mo... 

 

You could also update it using the HP Support Assistant application. Here is a link for that: https://support.hp.com/us-en/document/ish_3152513-2896757-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
HP Recommended

Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

NIRVANA_95
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.