HP Spectre X2 Keyboard Issue

[amatalon]

Hi,

My Spectre X2 Keyboard suddenly started to have issues with a number of keys. All was working properly until yesterday when I detached the keybaord for a few minutes then snapped it back. I noticed that certain keys were not working anymore (q,w,e,r,u,ı,o,p,L-shift,left arrow, down arrow). I detached and reattached it a few times and it came back, but shortly thereafter those keys stopped working again. 

Here's what I've tried so far:

• I tried upgrading my drivers, I reset the PC
• I connected an external keyboard which works perfectly
• I thoroughly cleaned the connectors with a dry cloth
• There was no physical damage done to the keyboard (spills, falls, etc)
• I restarted Windows in command prompt to see if they work, but they wouldn't

So far it looks like a hardware issue, but I don't understand how that could happen all of a sudden 😕

Is there anything else I should try?

Thanks a lot.

[Echo_Lake]

@amatalon
Thank you for posting on the HP Support Community.

This sounds like hardware related issue with the keyboard and as you've performed relevant troubleshooting steps. 
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options for the keyboard replacement.
HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.