• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-04-2019 03:43 AM - edited ‎02-04-2019 03:43 AM

HP Recommended
Product: HP Spectre X360 13-ap0003TU
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I received my HP Spectre a week ago for school, and I've started to notice some loud creaking whenever a tiny amount of force is applied to the palm rests. There were a few other manufacturing defects on the product, such as a tiny metal protrusion on one of the gem cuts, the side of the notebook flexing a bit around the webcam privacy switch, but I wouldn't expect something like this creaking to happen this early into the use. It's been treated very carefully and was packed well in shipping.

Does anyone else have this problem? I think it might be worth contacting support. I'll see how it goes. 

I'd expect very good reliability in the build for a notebook this expensive.

2 people had the same question
3 REPLIES 3

‎02-05-2019 04:00 AM

HP Recommended

@MagnusBlums

 

Greetings!

 

Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the casing

 

Don't worry, I'm here to help! I have brought this to the attention of the concerned and they'll reach out to your through the Private Message.

 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

 

Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎05-13-2019 09:07 PM

HP Recommended

Hello, I have similar issue. I've bought brand new 13 inch gem cut, couple months ago and had case creaking issue right after I started using it. The left side just creaks all the time you touch it and the bottom left side of the case is not built well, it seperates,

Was this reply helpful? Yes No

‎05-14-2019 05:36 PM - edited ‎05-14-2019 05:36 PM

HP Recommended

@TimSV

 

Welcome to HP Community
 

I suggest you contact HP Support and they will provide you with all the possible Service Options for your Notebook

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.