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Message 21 of 22
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You're great. I've been dealing with this for hours. Completely reinstalled windows, searched all the forums, etc.

It's great that you posted the solution. It shows great helpfulness! Saved my Christmas. Thanks a lot!

Merry Christmas and a Happy New Year!



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Message 22 of 22
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Thank you so much. I have the same isssue with my Spectre but your solution is great. My laptop now shut down normally.

You are better 1000 times than the HP supporters , they only ask like a machine and suggest the customer to pay .

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