• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-10-2020 10:44 AM

HP Recommended
Product: Spectre X360 15.6”
Operating System: Microsoft Windows 10 (64-bit)

I bought a refurbished (by HP) 15.6” Spectre X360 i78750 / with 512GB SSD and 8GB of ram. I bought 2x16GB 2400MHz DDR4 Kingston RAM to upgrade and wanted to double check with HP and what a nightmare. It’s been multiple attempts over 3 days time, chat, virtual agents, phone calls with no solid answers. It came with an Intel UHD 4K 630 Graphics and NVIDIA GeForce GTX 1050 Ti with Max-Q Design. I love it but I need more RAM, please help!?

2 REPLIES 2

‎05-10-2020 10:49 AM

HP Recommended

According to Crucial Technologies website the max memory for your device is 16Gb.

https://www.crucial.com/compatible-upgrade-for/hp-compaq/hp-spectre-x360-convertible-(intel-7th%5C8t...

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎05-10-2020 12:15 PM

HP Recommended

TY. But what specifically is hindering it from handling 2x16GB vs 2x8gb ? 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.