HP Spectre X360 - Bulging Bottom

[wpkolkhorst]

Greetings. The bottom of my laptop is bulging, significantly. It will no longer sit properly on a level surface. I've been doing some research, and it appears this may be the result of a swollen battery, but I'm looking for a professional diagnosis and repair.

The device is out of warranty.

What is the best way to have this issue properly diagnosed and addressed?

[Dragon-Fur · Accepted solution]

@wpkolkhorst 

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@wpkolkhorst wrote:

Greetings. The bottom of my laptop is bulging, significantly. It will no longer sit properly on a level surface. I've been doing some research, and it appears this may be the result of a swollen battery, but I'm looking for a professional diagnosis and repair.

The device is out of warranty.

What is the best way to have this issue properly diagnosed and addressed?

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Edits - the issue has been sent to review for escalation.

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Discussion / Original Content

Batteries of this same type are used in many computers (all brands) and in phones or other smaller devices.

Sometimes the battery just lives until it dies, other times the battery becomes bloated / distended out of its normal shape.

Assuming the battery is the cause of the issue,

Open the computer and look at it.

Bloat is pretty easy to see.

Still assuming this is the root of the problem,

The battery must be removed because

1) the fat battery will fail

and

2) removing the battery is necessary to prevent even more damage to the computer.

In almost every case, you can run the computer with the battery removed.

That said, and because "something" might get in the way of a clean replacement,

Back up your important personal data somewhere other than on the computer so you can access it if necessary.

With a modicum of preparedness, it is certainly possible to replace the battery at home (or office).

 HP Spectre x360 Convertible PC Model numbers: 13-w000 - 13-w099 Model numbers: 13-ac000 - 13-ac099 ...

Parts and Procedure - page 26

Description                                                                               Spare part number

Battery, 3-cell, 58-WHr, 5.02-AHr, Li-ion (includes cable)         859356-855

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Good Reference

HP Collection of “how-to” videos

HP Video Gallery

• Use Categories and / or enter your request in the search bar to narrow the search. 

Examples,

Select Category Computing and Mobile Devices > Battery and Power

Select Category Computing and Mobile Devices > Parts Replacement and Upgrades

Search for replace battery or replace battery x360

Select and watch your Video

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Find / Check for parts at PartSurfer / HP Parts Store

Open PartSurfer

• Select your Country
• Enter the device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" are not available from HP.

Parts marked as available for purchase might be available from:  HP Parts Store

OR

If HP does not provide the part for retail purchase,

Use your search engine to find a compatible replacement at your favorite online store.

 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre 13-ac000 x360 Convertible PC 

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[wpkolkhorst]

Thank you. These are very helpful suggestions. I will investigate further.

[Dragon-Fur]

@wpkolkhorst 

You are welcome.

Stay Safe.

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

[wpkolkhorst]

This turned out to be exactly the information I needed.  Thank you!