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‎11-07-2019 10:36 AM

HP Recommended
Product: Spectre X360 Covertible 15-df0xxx
Operating System: Microsoft Windows 10 (64-bit)

HI

The usb port of my laptop doesnt work. its not software issue, but hardware issue. What should i do

1 person had the same question
3 REPLIES 3

‎11-07-2019 12:18 PM

HP Recommended

@Hemalmz 

 

What is your Spectre X360 Covertible 15-df0xxx ?  Please use the following instructions to find out the model/product of your machine:


    https://support.hp.com/us-en/document/c03754824


Please do NOT post its Serial number (s/n).


Regards.

BH
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‎11-10-2019 03:15 AM

HP Recommended

Hi, in attach I'm sending the picture of the laptop. On

ly removed the serial number.

 

I took a picture of the USB port, and what I saw is that I think it's not working, because its missing a part inside the port. (Attaching a picture)

 

Kind regards

 

20191110_121130.jpg

 

20191110_120917.jpg

 

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‎11-12-2019 05:48 PM

HP Recommended

@Hemalmz
Thank you for posting on the HP Support Community.

 

This sounds like hardware related issue with the USB port. Hence, I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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