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HP Spectre X360 convertible is slow when charger is plugged in

HP Spectre x360
Microsoft Windows 10 (64-bit)

When I charge my HP Spectre x360, it becomes terribly slow. I am using original charger came with the product. The only differnce is that the pin is diffrenr as I moved to diffrent country. The momment I take off the Charger, its normal.

 

Please help.

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HP Spectre X360 convertible is slow when charger is plugged in

@lkdhimole

 

Welcome to HP support community.

 

Unplug the charge and use the laptop until the battery drains to 15%. 

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Additional help can be found in this articles: Click here

 

Let me know ho wit goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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