HP Spectre X360 motherboard burned, how to do?

[guohjcn]

We bought an HP Spectre X360 approximately 4 years ago. Smoke started coming out the sides and it had a weird electrical smell. Luckily it did not catch completely on fire but scared me quite a bit. The mainboard (Near SSD area) is burned~~~ I have attached photos to show where the damage is. Please let us know what I can do, as we were expecting the laptop to last longer than that, and certainly weren't expecting it to almost catch on fire! 

The Notebook is purchased at American, but I'm in China.

The warranty is expired, How to do for this?

Based on this website, many other PC with same SKU meet same issue, it is terrible....

Model: 13t-4000 x360, Product: K6C18AV

[guohjcn]

[praveen196]

@guohjcn Welcome to HP Community!

I understand that the motherboard is burnt.

In that case, I would suggets you conatct our phone support and check for the support option. they will help you.

Or you can conatct a local service center for repair.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Grbensti]

This just now happened to mine, a Spectre x360 df-0070nr.  Just started to have smoke pouring out the vents.  I shut it off immediately but now am afraid to turn it back on.  What happened with yours in the end?  Had this $3000 laptop only a little over a year! I love HP products but this is my second laptop in a row now to have issues.   Never had problems before and this is probably my 10th HP laptop I've had so far. 

[ytkuser]

motherboard replacement is a easy in a laptop they come with everything attached including the GPU and CPU, sometimes they are combined into one the gpu and cpu. look up model and find replacement mother board, a few screws here and there , and pull out and replace, plug in play really.  put back on your hard drives and so forth, i would get a new hard drive or ssd if that was near there as its most likely toast.  OH and don't forget to swap over your fan/heatsink combo, and clean any and all old past off of it with a alcohol prep. reapply new thermal past to new cpu on new board , and put back  on fan/cpu combo and  your done. button everything back down and a way you go.  if you try and safe your old drives you can try them first before you buy new ones and do a software reinstall on new ones. i would try them they may be good.