HP Spectre X360 motherboard burned, literally

[gadams65 · Accepted solution]

I wanted to post a follow up on my motherboard.  HP sent me a box to return my laptop via FedEx Express.  I received notification within a day that they had received it, repaired it, and were sending it back.  I received the laptop the following week and much to my surprise they not only replaced the motherboard but the top and bottom case and the keyboard all free of charge.  I'm very happy that HP is making good on this issue and that I have a repaired laptop that was out of warranty.  I have a renewed faith in HP!!!!

[CliffPre]

You should contact the Consumer Product Safety Commission.  They have much more legal authority than the BBB.  Even if you had your laptop repaired, the CPSC should be notified so they can track the problem.  If multiple users have the same problem (like it appears here), then they can force a recall before someone's house burns down.

[Petersma25]

I'm having the same problem. I spent about $1,600 on this laptop only for it to just die in my office. I hope HP can take care of it. But it is about 5 months out of warranty as well. This seems like a trend

[Petersma25]

I'm glad it worked out for you. Hopefully I can get the same support

[TCG1]

I have just had the exact same issue. Who do I contact to get this resolved? Thanks

[Petersma25]

I'm glad it worked out for you.  HP told me that my system is out of warranty and there is nothing they can do for me.  So they offered to fix it for $549.  In which  after spending $1,600 on the laptop a year ago I choose to decline

[icarus_me]

My motherboard has also failed, less than six months out of warranty.

Could I please ask for someone at HP to contact me about this?

[gadams65]

HP contacted me based on this post.  It appears they've contacted others based on this post as well.   Not sure why they'd respond to some and not others.

[HudsonG088]

The EXACT same thing happened to me two days ago.  This is utterly ridiculous....   It's obviously an issue with the laptop if THIS MANY people are experiencing the same issue at virtually identical points in the product lifecycle.  My Spectre is 5.5 months out of warranty and the motherboard spontaneously burnt up!  HP, I'd like to respectfully encourage you take care of your customers and make this right please. 

Model Number:

L0Q51UA

Model Description:

HP SPECTRE X360 13-4003DXM

[Riddle_Decipher]

@HudsonG088

Thank you for posting on the HP Support Forums,

I have brought your issue to the attention of an appropriate team within HP. 

They will contact you shortly and likely request information from you in order to look up your case details or product serial number. 

Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).

If you wish to show appreciation for my efforts to help you out, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,