-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- HP Spectre X360 not charging via USB-C

Create an account on the HP Community to personalize your profile and ask a question
04-14-2020 01:36 PM
Model name: 13-w025nd
Problem: not charging via USB-C adapter
Hi,
My HP spectre x360 stopped charging via the original usb c adapter that i have used for more than a year.
My question is: is my charger broken or is the issue in the laptop itsself?
The only way i had to check if the usb c port still works was to plug in my phone charger (usb-c). I am aware this will nit charge my laptop but the small charging indicator light did light up orange. So i guess the port works fine.
I would greatly appreciate it if anyone can give me a solution to my problem or if someone can confirm that i should just buy a new charger.
(I tried the 15 sec. Power button press when turned off with all cables disconnected. Restarted the laptop after turning it back on. Did not work)
04-14-2020 02:08 PM
You can run a diagnostic on the charger from the UEFI diagnostics. Turn off and turn on. Tap esc quickly and repeatedly then F2 for diagnostics and go to power and run the full tests. That will tell you if the AC adapter is bad. My best guess is that is the problem but some hard data would be nice.