HP Spectre X360will not turn on or charge in either port. Replaced battery.

[lshannon1121]

HP Spectre X360 just over 1 year old.  Battery is dead, chargers will not charge the laptop . I get three flashing ambers lights. Also tried to charge with USB-c charger. NO lights. I  tried a hard rest that didnt work. I ordered a new battery that came with 17% charge.. Laptop turned on with the CMOS error and the charger started to charge the battery and laptop turned on. I powered down and restarted and now charger will not work. and the battery is dead. I ran I system test before the laptop died and it said everything passed but the charger failed. I went to Best Buy to try another known working charger and that did not charge. We tried a USB-C 100 w, that looked like it was charging but was not. 

It seems that when I remove the battery and reconnect I can get the charger to charge and the laptop to turn on u the minute its powered down it no linger charges..  

I would find it strange that both USB-C and Ac adapter port both failed..

I have a second laptop same brand and worried this will happen to that one too

[Irfan_06]

Hi @lshannon1121,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the laptop hardware as you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support