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Spectre 360

My spectre is making a weird clicking in the top left corner of the computer. It doesn't make the noise constantly. The noise happens when the fans appear to be running and also when they're not running. Just to be safe i opened my computer and spun the fans to see if I could detect a clicking noise but I heard nothing. I've updated my speaker driver but the noise persists. Any advice would be greatly appreciated. It has been making this noise since the first day I've had it. 

2 REPLIES 2
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I said top left but its the top right actually!!!! 

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@FARINJEAN Welcome to HP Community! Let's work on the auto touches/clicking on the upper right part of the screen using the below steps, before we work on other issues: 

  • Did you check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue?
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction and you'll need to Contact HP to have it repaired.
  • Does the mouse work fine? it doesn't go around randomly clicking things does it? perhaps check with an alternate mouse to rule that out as well?

While you respond to that, I have a few more steps that should help:

Attempt to run a test from the HP hardware diagnostic tool, using this link: click here for details

 

If the Touch screen isn't appearing on the diagnostics, it could again, determine a hardware failure,

If it works on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: click here

 

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, use this link for details on performing the recovery: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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