HP Spectre low battery notification

[MS06]

Hi, I have a HP Spectre x360 - 13-ae052nr. In recent days, I am not getting the low battery notification and the laptop goes to sleep automatically without any notification.  

I have run the HP Battery check and also the F2 BIOS test at start up and both are good. 
How can I enable low battery notification and also connect a charger before it goes to sleep?

How do I prevent my laptop going to abrupt sleep?

[Echo_Lake]

@MS06

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer. If the issue persists, follow next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

• If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MS06]

Hi, 

• Did this happen after a recent window or software update? - I have followed routine windows updates and am noticing this in the past 1 month. 
• Did you try another charger? No, I use the HP charger only. I haven't used any other chargers.
• Does the notebook shut down immediately (right after you unplug the charger)? It goes from Battery Savings mode to Sleep and no message comes for Low battery or Critical battery.
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)? No error message.

I have tried battery reset, then F2 BIOS test for Battery and AC Charger and all results were positive and all tests were successful.

[Echo_Lake]

@MS06

Thank you for posting back.

The HP Power Plan Utility can be used to change the power settings. It will also display a message if you made any changes using the standard Windows power options controls.

1. To make additional changes to a power plan, use the power options that are part of the Windows 7 or Windows Vista operating systems. These changes will be reflected in the HP Power Plan Utility.

2. Click Start, type power in the search field, and then select Power Options from the Control Panel section of the listing.

   

3. Choose the type of change you want to make to the power plan.

   

4. If you view the HP Power Plan Utility graphical display, a message indicates that the default power plan has been changed.

   

5. To revert to one of the default power plans, select the desired plan and then click OK or Apply.

If the issue persist try this workaround:

1. Open the Control Panel.

2. Choose Hardware and Sound.

3. Choose Power Options.

   You see the laptop’s power plans. The battery warning levels are set for a specific plan.

4. Next to the active power plan, click the link Change Plan Settings. Power management plans.

5. In the Edit Plan Settings window, click the Change Advanced Power Settings link.

   Finally, the Power Options dialogue box shows up. It’s the happening place for all things having to do with power management in Windows.

6. Scroll the list, and locate the item labelled Battery.

   As you would expect, it’s the last item in the list.

7. Click the plus sign (+) by Battery to display various battery notification and action options.

   Each item has two subitems — one for settings when the laptop is on battery power and a second for when the laptop is plugged in.

8. Set the battery-level warnings.

9. Click OK to confirm the settings.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.