HP Spectre plugged in but not charging

[TraweNayr]

I haven't used this machine for several months and when I powered it on I found that it would not charge. The machine works perfectly fine as long as I have the power adaptor plugged in, though. I have ran all updates and tried to do a power button reset (varying intervals of 15 seconds, 30 seconds, 60 seconds) but no joy. I no longer have warranty coverage and I am hoping to be able to resolve this without taking it in for repair. I have also noticed a lot of people complaining about this issue here and elsewhere which is a bit disconcerting. I paid a premium price for what appears to be a faulty product given the number of people that have been affected. Thanks in advance for any help you can provide. 

[Echo_Lake]

@TraweNayr
Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

I see that your experiencing plugged in not charging issue, I appreciate your efforts to try and resolve the issue.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Have you performed hardware diagnostics on battery and Ac Adapter?
• Did you try another charger?
• Does the notebook shut down immediately (right after you unplug the charger)?
• Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to those question, I have a few troubleshooting steps, you could perform to isolate the issue:

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
3. On the main menu, click Component Tests.
4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

• In the Component Tests menu, click Power, and then click an AC Adapter Test.
• Click Run once.
• The AC Adapter Test begins.
• When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

1. In the Component Tests menu, click Power, and then click Battery.
2. Click Run once. The Battery Test begins.
3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.

If the test passes, continue with these steps:

1. Go to Start, search for Device Manager, and open this result.

2. Expand batteries.

3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.

4. Shut down the computer. 

5. Disconnect the charger.

6. Remove the battery.

7. Hold down the power button for 1 minute.

8. Insert the battery only.

9. Attempt to turn the battery on.

If possible, try an alternate charger.

Let me know how this pans out,

If the information provided was helpful, feel free to give me a virtual high-five by clicking the 'Accept as solution'

Thank you for posting in the HP Support Forum.  Have a great day!

[TraweNayr]

Have you performed hardware diagnostics on battery and Ac Adapter?

I just tried this now and the adaptor failed the test but no failure ID was provided. The battery test also failed with the following result:

Logic State: Bad Cell

Charge State: NOT AVAILABLE

Failure ID = RU6391-8NT9B4-MFPUQJ-C0EW13

Did you try another charger?

I don't have another charger that I can try at the moment. 

Does the notebook shut down immediately (right after you unplug the charger)?

Yes. 

Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

I haven't received any error notifications or anything like that. When I look at the battery status interface it just says "Plugged In, Not Charging". 

Since both tests failed I didn't do the other things you suggested.

This is just really dissapointing. I bought this machine in August of last year and I have barely used it this whole time. Is there anything we can do to get this resolved? 

[Echo_Lake]

@TraweNayr 

Thank you for posting back and I appreciate your efforts to try and resolve the issue.

As you've performed relevant troubleshooting steps and the battery test failed with failure, this is a hardware related issue. 
And to help you out, I'm sending out a Private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Forums profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage