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‎10-19-2019 09:27 PM

HP Recommended
Product: 13-ac013dx

Today I was trying to charge it, but the light would not come on and the computer would not turn back on. I am using an outlet that works. Any suggestions how to fix this problem? I’m a college student and all of my notes are on here and I need to access them soon. 

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1 REPLY 1

‎10-22-2019 12:43 PM

HP Recommended

@Ajmenger

 

Welcome to HP support community.

 

Perform a hard reset (click here for details) 

Try with an alternate adapter and check if that works.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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