10-19-2019 09:27 PM
Today I was trying to charge it, but the light would not come on and the computer would not turn back on. I am using an outlet that works. Any suggestions how to fix this problem? I’m a college student and all of my notes are on here and I need to access them soon.
10-22-2019 12:43 PM
Welcome to HP support community.
Perform a hard reset (click here for details)
Try with an alternate adapter and check if that works.
Let me know how it goes.
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