HP Spectre x 360 14-ea1023dx : CHARGING PORTS DO NOT WORK

[kk_]

Hello!

I'm a university student in Turkey who was gifted an HP Spectre x360 14-ea1023dx in January of 2022 with the factory warranty ending in December of 2022. By August of 2023, my laptop refused to charge all together and practically fizzled out on me. I do not get any of the light indictations when my charger is plugged in and I have seen my laptop turn on since August. 

I had watched the first USB-C port die on me by December and the second USB-C port died in the next few months. I have tried to get it fixed it in Turkey by an authorized HP service, but I was told that either they aren't in charge of fixing spectres or that they simply can not do it.

If you ever been a student, you know that university is genuinely impossible without a laptop. I can not get a loan laptop from the university so I am stuck with an expensive laptop, that was supposed to get me through my 4 years, that does not charge.

All I want is someone to tell me where can I go to get my laptop fixed or what are any other solutions for me because my academic life has really been impacted by this loss.

[A_Gayathri]

Hi @kk_ ,

Welcome to the HP Support Community

I understand you are facing an issue with your laptop HP Spectre x 360 14-ea1023dx : CHARGING PORTS DO NOT WORK. Not to worry I will help you to get a resolution to resolve the issue. 

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts. 

try connecting the charger and check and also check if the same charger is working with an alternate unit  

If an Issue exists then I am sorry to hear that This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

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